Terms and Conditions

Welcome to Connecteam, a scheduling and human resource management platform provided by iCare Solutions Inc (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of the Connecteam mobile application and related web services (“the App”). By downloading, installing, or using the App, you agree to these Terms and our Privacy Policy, which together form a binding agreement between you and iCare Solutions Inc. If you do not agree with these Terms, you should immediately discontinue use of the App.

The App is designed to help healthcare organizations and professionals manage staff scheduling, time tracking, human resources, and related administrative operations. Access to the App is provided only to authorized users affiliated with healthcare organizations that have entered into service agreements with iCare Solutions Inc. You agree to use the App solely for lawful purposes consistent with your role, your employer’s policies, and all applicable laws and regulations, including healthcare privacy and employment standards. Unauthorized use or access, including tampering with data, misrepresenting your identity, or using the App to collect or distribute unlawful information, is strictly prohibited.

To use the App, you may need to create an account or receive access credentials from your employer or healthcare organization. You agree to provide accurate and current information during registration and to keep your login credentials secure at all times. You are responsible for all activity under your account and must promptly notify iCare Solutions Inc if you suspect unauthorized access or any security breach. If you use the App on behalf of an organization, you confirm that you are authorized to do so and that your actions comply with that organization’s internal policies and applicable law.

By using the App, you understand that we collect and process certain personal, employment-related, and operational data to provide scheduling and workforce management services. The ways in which we collect, use, and safeguard this data are detailed in our Privacy Policy, which is incorporated into these Terms by reference. In some cases, iCare Solutions Inc may act as a “Business Associate” under the Health Insurance Portability and Accountability Act (HIPAA) when processing limited protected health information (PHI) on behalf of healthcare providers. In such cases, we comply with HIPAA’s Privacy, Security, and Breach Notification Rules, and maintain appropriate Business Associate Agreements with our clients. Your employer or healthcare organization is generally the controller of your employment and scheduling data, and requests to access, correct, or delete such information should be directed to them; however, we will cooperate in fulfilling any lawful request related to data protection.

You are expected to use the App responsibly and to maintain the confidentiality of all data you access, including any employee, organizational, or patient-related information. You agree not to share your login credentials, upload malicious code, or interfere with the App’s functionality. You must not use the App to store or transmit unlawful, discriminatory, or harmful material, and you agree to comply with all applicable privacy and security standards in your professional environment. Misuse of the App may result in suspension or termination of access, disciplinary action by your employer, or legal consequences.

All intellectual property rights in the App and its contents, including software, user interfaces, trademarks, designs, and documentation, belong exclusively to iCare Solutions Inc or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the App for its intended business purpose. You may not copy, modify, reproduce, distribute, or create derivative works based on the App without our prior written permission. Unauthorized use of the App’s intellectual property may result in legal action.

While we strive to provide continuous and reliable access to the App, we do not guarantee uninterrupted service or that the App will be free from errors or defects. Periodic maintenance, updates, or network interruptions may occur, and iCare Solutions Inc is not responsible for any resulting inconvenience or loss. We may release updates or enhancements to improve functionality, security, and user experience. You agree to install such updates promptly, as failure to do so may affect your ability to use the App securely or effectively.

The App may include integrations or links to third-party tools and services, such as payroll systems, communication platforms, or HR databases. These third parties are independent of iCare Solutions Inc, and their products or services are subject to their own terms and privacy policies. We are not responsible for the accuracy, content, or security of any third-party systems or for damages arising from your use of them. You should review the terms of any third-party integrations before use.

We take the security and confidentiality of all data seriously. The App employs administrative, technical, and physical safeguards to protect personal, employment, and organizational information from unauthorized access, disclosure, or misuse. This includes encryption, role-based access controls, audit logs, and secure cloud hosting. However, no system is entirely immune from risk, and we cannot guarantee absolute security. You share responsibility for protecting your account and ensuring that any information entered into the App complies with your organization’s privacy obligations. If we discover or are notified of a data breach involving your information, we will follow all applicable legal requirements for investigation and notification under HIPAA or relevant data protection laws.

iCare Solutions Inc reserves the right to suspend or terminate your access to the App at any time, with or without notice, if you violate these Terms, compromise system security, misuse data, or engage in conduct that could harm iCare Solutions Inc, its clients, or other users. Upon termination, your right to use the App ceases immediately, but any confidentiality or data protection obligations will remain in effect. We also reserve the right to modify, discontinue, or restrict access to any part of the App at our discretion.

The App is provided “as is” and “as available,” without warranties of any kind, either express or implied. iCare Solutions Inc does not warrant that the App will operate without interruption or error, or that it will meet your particular needs. To the fullest extent permitted by law, iCare Solutions Inc shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the App. In any event, iCare Solutions Inc’s total liability shall not exceed the amount paid (if any) for your use of the App in the twelve months preceding the claim. Nothing in these Terms limits our liability for gross negligence, willful misconduct, or any other liability that cannot be excluded under applicable law.

You agree to indemnify and hold harmless iCare Solutions Inc, its affiliates, officers, employees, and agents from any claims, damages, losses, or expenses, including reasonable legal fees, arising from your use of the App, your violation of these Terms, or your infringement of any third-party rights. These obligations will survive termination of your account and your use of the App.

These Terms shall be governed by and construed in accordance with the laws of California in the United States, without regard to conflict-of-law principles. Any disputes arising out of or relating to these Terms or your use of the App shall be resolved exclusively in the courts located within California, unless otherwise required by applicable law. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

We may revise these Terms periodically to reflect changes in our business practices, technology, or legal obligations. The most recent version will always be available within the App or on our website, and the “Last Updated” date above will indicate when the latest changes were made. Continued use of the App after any updates constitutes your acceptance of the revised Terms.

If you have any questions or concerns regarding these Terms or your account, please contact us at support@icaresolutionsca.com or by mail at 18411 Crenshaw Blvd Ste 370 Torrance, CA 90504. We are committed to addressing user concerns promptly and transparently.

By accessing or using iCare Soltuions Inc through Connecteam, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and that you consent to abide by all applicable laws, regulations, and organizational policies governing the use of this platform.

Last Updated: 10/18/2025